Eurofins | AQM values
Eurofins | AQM provides to its customers impartial, independent, objective and expert services such as quality inspection and audit by:
Providing and Maintaining high expertise/professionalism of its employees/partners
Keeping the organization independent from buying agencies, trading companies, and factories
Allocating Eurofins | AQM resources exclusively based on needed skills and availabilities,
Refusing any kind of consultancy service for factories, supplier or buying agency.
Insuring the confidentiality of data (such as factories’ performances, factories database, confidential customer/factories information, inspection/audit reports…)
Applying a Zero Tolerance Policy in term of integrity and ethics
Though its Human Resources Policy, Eurofins | AQM and its subsidiaries develop internal promotion and facilitate the personal career development of all employees.
Any inspector/auditor/manager who operates on behalf of Eurofins | AQM or its subsidiaries should commit himself with Eurofins | AQM Code of Ethics which focus on:
Every Eurofins | AQM employee/partner will be regularly evaluated on his adhesion to Eurofins | AQM Integrity Policy. Also, employees/partners are encouraged to provide feedback about any kind of incident that could happen while operating.
The Department Process, Ethics & Quality is in charge to deploy Eurofins | AQM Integrity Policy, perform regular training sessions and implement the necessary control procedures to ensure its daily application. This Department can terminate a working contract if any strong pieces of evidence of a violation of Eurofins | AQM Integrity Policy.
Any kind of complains, appeals, feedback from customers, Eurofins | AQM employees/partners, factories, suppliers, buying agency will be directly managed, investigated and recorded by this department, independently from The Operations Department.
Moreover, Eurofins | AQM’ s commercial and marketing strategy is based on transparency, fair marketing, and antitrust competition.
Impartiality and integrity
Statement of impartiality and integrity